Founded in 2003, Mishimoto quickly grew into an industry leader providing superior cooling products and cooling system upgrades for daily drivers, track cars, trucks, and bikes.
Due to their rapid success, they faced the challenge of needing enhanced service capabilities that could keep pace with demands in the sales, logistics and customer service departments.
Mishimoto asked DotcomWeavers to tune up their current website into a dynamic and scalable eCommerce platform that not only delivered outstanding customer experience but was in line with Mishimoto’s vision for future sales.
Our team worked with Mishimoto to improve all customer interfacing issues (sales, service, etc.) by re-platforming their site from Yahoo to Magento. In short, we swapped an outdated engine with something a lot more powerful.
We redesigned the look and feel of the website from the ground up. After all, if you’ve got something powerful under the hood, the frame should match. So, we transformed the Mishimoto front-end into a mobile-first, UX-driven sales machine that is as fun to navigate as it is easy to shop.
However, what gave Mishimoto a true advantage over their competitors was the shift from their legacy Stone Edge ERP (enterprise resource planning system) to NetSuite – a sturdier system that could handle heavy traffic and sales volume.
Mishimoto had the power and flexibility to add some extra flair and functionality to their website. We installed and customized several third-party integrations that both attracted customers to Mishimoto and made their customer experience more exciting.
The first was an interactive parts finder (search by make/model/year) that helped users find and buy they car products they wanted more efficiently. We also added a PIM (product inventory management software) called inRiver, which made it easy to manage their stock in a multi-channel environment.
These upgrades helped synchronize the front-end website with a host of tactical sales upgrades, from a robust loyalty program for increased customer retention to Helpdesk integration, international shipping, and fraud prevention.
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